If you are a registered TiBc customer or a visitor to our Website, we act as the ‘data controller’ of your personnal data. This means we determine how and why your data are processed.
We do not share your data with anyone. We do not sell your data. Your data is securely stored in Switzerland.
1. IP Address
We may also collect your IP address when you log in on our Website or if you use our Pre Sell service (only for technical use/purpose). We collect this information to help diagnose problems with our server and our website. Your IP address is used to gather broad demographic information.
Your shared information
1. Email links
In various places on our Website, you will find links for sending us an email message.
We use your email address to send you a reply and we store your message only for later referral, in case you decide to contact us again. Your message and email address remain confidential unless you instruct otherwise.
2. Registration form
We use data from our databases and forms for our services to be able to work, to eventually send product updates, offers, and email surveys. You can opt-out whenever you want.
3. Contact form
If you decide to contact us through our contact form, we will use your email address to send you a reply. We will store your email address and message only for later referral, in case you decide to contact us again. This mail address may be used to send a newsletter.
4. Newsletter subscription
By using the contact form or the newsletter registration, you provide us with your email address and you agree to occasionally receive a newsletter containing updates about our company and products until you unsubscribe. You may unsubscribe at any time.
5. Support Service Desk
Emails collected from customer for support purpose is not used for marketing purposes. However we may use your email address to verify that you are a valid customer eligible for a support service.
How and why we use your data
The data protection law means that we can only use your data for certain reasons and where we have a legal basis to do so. Here are the reasons for which we process your data:
- Keeping TiBc products and services running.
- Managing your requests, login and authentication, remembering your settings, payments based on our contract.
- Customer support.
- Notifying you of any changes to our service, solving issues via email, phone and ticket system.
Marketing by TiBc sàrl
- Sending you emails and messages, information about new features, products, services, and content.
- Legal basis for this data usage: consent and legitimate interests. You may opt-out at any time.
Here is what each of these "legal bases" means:
You have given clear consent for you to process your personal data for a specific purpose.
Processing your data is necessary for a contract/support you have with us, or because we have asked you to take specific steps before entering into that contract or for support reasons.
- Gaining insights from your behaviour on our Website.
- Delivering, developing, and improving the TiBc services and products.
- Enabling us to enhance, customize, or modify our services.
- Determining whether marketing campaigns are effective.
- Enhancing data security.
Our Website contains links to other websites, outside the control of TiBc, that we think you may find useful. If you click on these links, you will leave the TiBc Website and enter websites that may have privacy policies different than us. TiBc is not responsible for the privacy practices or the content of such websites.
Sharing of information and unsolicited communications
Aside from the third party involved in the processing of your payment, or a TiBc unauthorized partner in your local area, we do not share your personally identifiable information with any other entities. In addition, we will not send you any communications that you do not explicitly request from us (i.e. the only way for you to receive our email newsletter is if you choose to subscribe through a form on the TiBc Website).
How secure is the collected data?
We have physical, electronic, and managerial procedures to make all data secure. For more information on our efforts to ensure your data is held in a secure manner, please contact us.
How long we store data
We will archive and stop actively using any personal identifiable information about you within 3 years from the last time you used TiBc services. We will delete your personal data from our archives no later than 10 years from the last time you used TiBc or as agreed with you in a separate contract.
Right to erasure
Right to erasure is also known as Right to be Forgotten. TiBc and its applications and services will delete all customer information including emails and email communication upon a customer request. However some data may have to be preserved due to other law requirements specifically but not exclusively Anti Money Laundering law.
Right to rectification
Customer has right to have inaccurate personal data rectified, or completed if it is incomplete upon a firstname.lastname@example.org
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